Our London Meet and Greet service at Heathrow is a comprehensive airport concierge experience where a personal agent assists you with every step of your journey. Upon arrival, we meet you at the airbridge and escort you to your driver. For departures, we meet you kerbside and assist you all the way to your departure gate, handling everything from luggage to check-in and security.
By the London VIP team · Published August 2026
Your Personal Airport Concierge at Heathrow
Our London Meet and Greet service is the most complete form of airport assistance we offer. It is designed to provide a seamless, stress-free path through London Heathrow, managed by one of our dedicated agents. This is more than just a fast-track service; it is a full-service concierge that covers your entire time at the airport.
For Departing Passengers
Your agent will meet you at the kerbside of the correct departures terminal. They will arrange a porter to handle your luggage and will then escort you to the airline check-in desk, providing assistance as needed. Afterwards, you will be guided through the London VIP fast track security lane and onwards to your departure gate or an airline lounge.
For Arriving Passengers
As you disembark the aircraft, your agent will be waiting to greet you at the airbridge or aircraft steps. You will be escorted through the terminal, often via faster routes where available, and guided through the fast-track lane at immigration. Your agent will then help you locate and retrieve your bags at the baggage reclaim hall before escorting you to your awaiting driver.
The service is entirely personal, with benefits including:
- A single, dedicated agent for your entire journey
- Assistance with all luggage (porterage)
- Escort through check-in and expedited security/immigration
- Guidance to your gate, lounge, or ground transportation
This end-to-end service is the core of what we do. It represents our commitment to providing a truly first-class ground experience, which you can learn more about us and our philosophy. To arrange this service, please contact us with your travel details.
How your arrival works at LHR - London Heathrow
Here is exactly what happens, step by step, when you land at LHR - London Heathrow with us.
- We meet you. A member of our team is waiting for you in the arrivals area, holding a name board, and stays with you from that moment on.
- Immigration and border control. We walk you to the correct desk at LHR - London Heathrow and stay with you through the formalities.
- Luggage. We stay with you at the belt and help you through customs with your bags.
- Somewhere to wait. If your schedule allows, we find you a quiet place to sit before the next leg of your journey.
- Hand-off. We walk you to your driver, your hotel transfer or your connecting gate and hand you over in person.
Departures run the same way in reverse: we meet you kerbside, take you through check-in and security, and stay with you until you are at the gate.
Services and pricing at LHR - London Heathrow
These are the services we currently operate at LHR - London Heathrow, with the prices we charge today.
- Our team can confirm the current service list and pricing on request.
Prices are per passenger unless your booking confirmation says otherwise. Contact us for group or family pricing, or see the full service list.
Frequently asked questions
Where exactly will my agent meet me for an arrival service?
For arriving flights, your personal agent will be waiting for you with a name board at the point where you exit the aircraft into the terminal, usually at the airbridge.
Is porterage for my luggage included in the Meet and Greet service?
Yes, assistance with your checked luggage is a core component of our Meet and Greet service. A porter will be arranged to handle your bags from kerbside to check-in, or from baggage reclaim to your car.
What happens if my flight is delayed?
Our team monitors all client flights in real-time. If your flight is delayed, we will automatically adjust your agent's meeting time to be there when you land, at no inconvenience to you.
Does Meet and Greet include lounge access?
Our service includes an escort to your airline's lounge if you have access through your ticket class or a membership. The service itself does not include entry to the lounge.