We are the London VIP team, a dedicated group of airport professionals providing premium passenger services on the ground at London Heathrow (LHR). Our purpose is to ensure your journey through the airport is as seamless, efficient, and comfortable as possible. We handle the details of the airport process so you can focus on your travel.
By the London VIP team · Published August 2026
Our Commitment to You at London Heathrow
Navigating a major international hub like London Heathrow can be a complex and often stressful experience. Our team was founded on the principle that travel should be a pleasure, not a challenge. We are based at Heathrow and have an in-depth understanding of the airport's layout and procedures across all its terminals. This allows us to provide a genuinely personal and efficient service, tailored to the needs of each client.
We assist a diverse range of travellers, including business executives on tight schedules, families travelling with young children, elderly passengers, and individuals who simply value a more private and streamlined airport experience. Our focus is always on providing discreet, professional support from the moment you arrive at the airport until you are on your way.
How We Enhance Your Airport Journey
Our approach is proactive and personal. We don't just point the way; we escort you through every step. By handling the logistics, we aim to remove the common points of stress associated with air travel. You can find more specific details on our services page. We believe that expert assistance transforms the entire airport experience, turning a necessary transit into a smooth and positive part of your overall journey.
Our team is trained to be adaptable, catering to unexpected changes and individual requirements. The core benefits of our assistance include:
- A personal agent dedicated to you and your party
- A significant reduction in stress and uncertainty
- Efficient navigation through airport procedures
- Assistance with luggage and check-in
We are not a booking platform; we are the team that will personally meet you and assist you at the airport. To learn more about how our London meet and greet service works, or to discuss your specific needs, please feel free to contact us.
How your arrival works at LHR - London Heathrow
Here is exactly what happens, step by step, when you land at LHR - London Heathrow with us.
- We meet you. A member of our team is waiting for you in the arrivals area, holding a name board, and stays with you from that moment on.
- Immigration and border control. We walk you to the correct desk at LHR - London Heathrow and stay with you through the formalities.
- Luggage. We stay with you at the belt and help you through customs with your bags.
- Somewhere to wait. If your schedule allows, we find you a quiet place to sit before the next leg of your journey.
- Hand-off. We walk you to your driver, your hotel transfer or your connecting gate and hand you over in person.
Departures run the same way in reverse: we meet you kerbside, take you through check-in and security, and stay with you until you are at the gate.
Services and pricing at LHR - London Heathrow
These are the services we currently operate at LHR - London Heathrow, with the prices we charge today.
- Our team can confirm the current service list and pricing on request.
Prices are per passenger unless your booking confirmation says otherwise. Contact us for group or family pricing, or see the full service list.
Frequently asked questions
Are you part of London Heathrow Airport?
Our team operates on the ground at London Heathrow, but we are an independent service provider. We work within the airport's framework to provide our specialised passenger services.
Who are your services designed for?
Our services are for any traveller seeking a more comfortable, efficient, and personal airport experience, including business travellers, families, solo passengers, and those needing extra assistance.
How do I book your service?
You can inquire about our services and make a booking by getting in touch with our team directly through our website.