Privacy Policy

This Privacy Policy explains how Heathrow VIP, a service operated by Altura Travel Group Ltd("we", "us"), collects and uses personal data when you visit our website, contact us, or book one of our services at LHR - London.

Data controller

Altura Travel Group Ltd is the data controller for personal data collected through this site. You can reach us at concierge@heathrowairportvip.com.

What we collect

• Identity & contact data: name, email, phone, passport details required for airport processing.
• Booking data: flight numbers, travel dates, services selected.
• Payment data: handled by our PCI-DSS compliant payment processor; we do not store full card numbers.
• Technical data: IP address, browser type, basic analytics on page visits.

Why we use it

• To deliver the service you have booked (contractual necessity).
• To meet airport, security and border requirements (legal obligation).
• To respond to enquiries (legitimate interest).
• To improve our site (legitimate interest, anonymised analytics).

Sharing

We share booking data only with the operational partners required to deliver your service (the airport VIP operator, your chauffeur supplier, and the border authority where required). We never sell your data.

Retention

We retain booking records for seven years to meet accounting requirements. Marketing contact data is retained until you unsubscribe.

Your rights

Under the UK GDPR you may request access, rectification, erasure, restriction, portability, or object to processing. Email concierge@heathrowairportvip.com to exercise any of these rights. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

Last updated: 2026-06-17