Question 1

What is included in a Heathrow VIP booking?

Accepted Answer

Every booking includes your private suite, a dedicated host from the moment you arrive (or land) until you are airside in your car or boarded on your aircraft, fast-track immigration through the private channel for arrivals, in-suite security for departures, and chauffeured airside transfer between your suite and the aircraft.

Question 2

How do I pay, and when is payment taken?

Accepted Answer

Payment is taken in full at the time of booking via secure card payment. We accept all major credit and debit cards. A confirmation and receipt are emailed immediately.

Question 3

What is your cancellation policy?

Accepted Answer

Bookings cancelled more than 48 hours before the scheduled flight receive a full refund. Cancellations within 48 hours are non-refundable, but we will always work with you to reschedule if your travel plans change.

Question 4

What ID do I need to bring?

Accepted Answer

You must travel with the passport (and any visas) that matches your flight booking. Our host handles all interaction with the border on your behalf — you simply present your passport.

Question 5

Can children be added to my booking?

Accepted Answer

Yes. Children of any age are welcome at Heathrow VIP and there is no additional charge for infants under two. Please add child guests at the time of booking so we can prepare the suite accordingly.

Question 6

How early should I arrive for a departure?

Accepted Answer

We recommend arriving at the private entrance 90 minutes before your scheduled departure. This leaves comfortable time to dine, relax, complete in-suite security and be driven airside.